Refund and Returns Policy

Effective Date: June 21, 2025

At CharacterDeep.com, we are committed to providing high-quality digital tools, templates, and resources to help writers build deeper, more compelling characters. Your satisfaction is important to us. Please read our refund and returns policy carefully before making a purchase.

💻 Digital Products

All products sold on CharacterDeep.com are digital downloads. Due to the nature of digital goods, we do not offer returns or exchanges once the product has been accessed or downloaded.

However, we understand that issues may arise. If you experience problems accessing or using our digital products, please reach out to us within 7 days of purchase, and we’ll do our best to resolve the issue.

💳 Refund Eligibility

We may issue a refund only under the following circumstances:

  • You were charged more than once for the same product.
  • You purchased a product in error and did not download or access it.
  • You encountered a technical problem that we could not resolve within a reasonable time.

Refund requests must be submitted within 7 calendar days of the original purchase date.

🚫 Non-Refundable Cases

We cannot offer refunds in the following situations:

  • You changed your mind after purchase.
  • You didn’t fully read the product description before buying.
  • You claim dissatisfaction but accessed or downloaded the product in full.
  • Your reason for refund is subjective (e.g. “not what I expected”) and not based on technical faults.

📨 How to Request a Refund

To request a refund, please contact us with the following details:

  • Your full name
  • Order number or proof of purchase
  • Reason for requesting a refund
  • Any relevant screenshots or documentation

We aim to respond to all refund inquiries within 2 business days.

📌 Final Note

We value our users and aim to provide helpful, high-quality resources. Please review all product descriptions and previews carefully before making a purchase. If you have questions before buying, feel free to reach out via our Contact Page.